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Heart Shaped Glass Mug

29 reviews
100% of buyers enjoyed this product! 3333 orders
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Please allow 15-50 days for delivery.
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  • Item Type: Coffee Mugs
  • Material: Glass
  • Capacity: 180 ml / 240 ml

Size Information

  • 180 ml = 7.8 x 8.3 x 4 cm
  • 240 ml = 9.5 x 9.6 x 5.2 cm

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of hospitality essentials (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://hospitality-essentials.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

29 reviews
100% of buyers enjoyed this product!
5 stars
(29)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 star
(0)
Buyer
Review
I***b
verifed buyer
20 Aug 2019

Impacchettati fine. Nice product.

N***s
verifed buyer
14 Aug 2019

Cute

J***j
verifed buyer
11 Aug 2019

The glass is not great quality, feels weak but the glasses are really cute.

E***a
verifed buyer
11 Aug 2019

Beauty! Glass would still be thicker)

A***a
verifed buyer
9 Aug 2019

Good original mugs! Packed were very serious and reliable!

Customer
verifed buyer
5 Aug 2019

Delivered very quickly. Packaging is excellent. The lace is very beautiful and light.

A***o
verifed buyer
5 Aug 2019

Awesome mugs. The big plus is that because of the 2nd bottom of the mug is not hot. Also everything was well packed

I***a
verifed buyer
1 Aug 2019

Well packed, got in a month. But i'm not attentive and thought that this is a set of two cups, i'll order one food

A***a
verifed buyer
16 Jul 2019

Unfortunately, i can not leave a review about the product itself, because. Mug was with marriage! The money was returned immediately!

O***l
verifed buyer
5 Jul 2019

Fast delivery, great strong glass, packaging super good!

A***a
verifed buyer
3 Jul 2019

The mug is light (thought it would be heavier) the goods are very pretty. Seller recommend

N***a
verifed buyer
3 Jul 2019

Very nice mug. The only thing i thought was two of them. But, still, a super mug. Packed on an honest word

E***r
verifed buyer
1 Jul 2019

very good condition packed very well

V***v
verifed buyer
30 Jun 2019

The goods came quickly, the order was tracked, packed qualitatively, i think the order could be affected only if the box dropped the piano hd The cup is stunning, beautiful, very nice, the carcadé in it looks just amazing, it is convenient to wash, the dishwasher withstood (afraid that the glass can burst), no scratches, no chips, everything is in excellent condition. Many thanks to the store, i am very pleased with the order, i will order more. Mandatory)))

V***a
verifed buyer
29 Jun 2019

Everything is fine

Customer
verifed buyer
30 Apr 2019

Super packing, i order the second time!!! Very satisfied, i recommend to everyone!!!

P***l
verifed buyer
30 Apr 2019

Vsetko O.K. Tovar Bol Velmi good zabaleny. Predavajuci them cestny. Budem AJ nadalej from Neho kupovat. Super... Perfect...

H***s
verifed buyer
28 Apr 2019

beautiful glasses

C***n
verifed buyer
26 Apr 2019

great and well packaged

Customer
verifed buyer
25 Apr 2019

great

V***s
verifed buyer
25 Apr 2019

Arrived quickly.

I***G
verifed buyer
24 Apr 2019

Everything is super, the mug is light, comfortable, well packed came, ordered a second! Thank you!

Y***k
verifed buyer
22 Apr 2019

Beautiful

G***A
verifed buyer
22 Apr 2019

Excellent

K***y
verifed buyer
22 Apr 2019

Beautiful, but with the words of the spouse, drinking is not convenient, very thick walls.

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